Shipping policy

Shipping Coverage

We currently ship to the United States, United Kingdom, and Canada. Orders outside these regions are not available at this time.

Business Days

“Business Days” are defined as Monday through Friday, excluding public holidays.

Processing Time

Orders are processed within 1–2 business days. During peak seasons or promotional sales, processing may take slightly longer.

Shipping Methods & Costs

  • Standard Shipping: 5–7 business days.

  • Express Shipping: 2–3 business days.

  • Free Shipping Thresholds: $49 USD / £49 GBP / $49 CAD

Note: Shipping times are estimates and not guaranteed, as carriers may experience delays beyond our control.

Tracking

Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.

Address Accuracy & Returned Packages

Customers are responsible for entering the correct shipping address.

  • If a package is returned due to an incorrect or incomplete address, we will either:

    • Reship the package for a reshipping fee, OR

    • Issue a refund minus the original shipping costs.

Delivered but Not Received (Porch Theft / Missing Package)

If tracking shows “Delivered” but you have not received your package:

  • You must report the issue within 7 days of the delivery.

  • We will investigate with the carrier, but Vibora Labs is not liable for theft after confirmed delivery.

Damage Claims

If your order arrives damaged:

  • Report the issue within 72 hours of delivery.

Provide clear photos of the shipping box, shipping label, and the damaged product.

  • This helps us process claims quickly with our logistics partners.

Split Shipments

Items in your order may ship separately and arrive at different times.

Customs & Duties

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

  • Customs delays are outside our control, and Vibora Labs is not liable for extended delivery times caused by clearance procedures.

Order Changes & Cancellations

Orders can only be changed or canceled before shipment. Once shipped, we cannot reroute or change the delivery address.

PO Boxes / APO/FPO / Territories

At this time, we do not ship to PO Boxes, APO/FPO addresses, or certain territories.

Delivery Issues

If your package is lost, delayed, or damaged during transit, please contact our support team. We will work with our logistics partners to resolve the issue promptly.