Refund policy

Our Promise

We want you to feel confident when trying Vibora supplements. We offer a 30‑day money‑back guarantee on unopened products only.

  • If the bottle/seal has been opened, the product is not eligible for return or refund due to safety and hygiene reasons.

Eligibility for Returns

  • Products must be returned within 30 days of delivery.

  • Items must be unopened, unused, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Return Initiation

To start a return:

  • Contact our support team with your order number.

  • We will provide return instructions and authorization.

  • Returns sent without authorization may be refused.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged or incorrect product:

  • Contact our support team within 7 days of delivery.

  • Provide clear photos of the shipping box, shipping label, and product.

  • We will send a replacement at no additional cost once verified.

Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non‑refundable.

  • Please note: banks and payment providers may take additional time to post the refund after we process it.

Optional Protections

  • If returned items are not in original condition (e.g., missing items, damaged packaging), the refund may be reduced or denied.

  • Final sale promotions or free gifts (if offered) are non‑refundable.