Privacy policy

Commitment to Privacy

At Vibora Labs, your privacy is a priority. We collect, use, and protect your personal information in compliance with applicable data protection laws in the United States, United Kingdom, and Canada.

Information We Collect

  • Personal details: name, email, phone number, billing/shipping address

  • Payment information: processed securely through third‑party gateways (we do not store card details)

  • Website usage data: cookies, browsing behavior, and preferences to improve your shopping experience

How We Use Your Information

  • To process and deliver orders

  • To provide customer support and respond to inquiries

  • To send promotional offers, newsletters, and updates (only if you opt in)

  • To improve website functionality and personalize your experience

Who We Share Information With

We do not sell your personal information. Limited sharing may occur with trusted partners, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and fulfillment partners (including carriers)

  • Email/SMS marketing tools (if you opt in)

  • Analytics tools (to understand site traffic and improve performance)

  • Customer support/helpdesk tools

  • Fraud prevention and security providers

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

  • Necessary cookies: required for site functionality (checkout, login, preferences)

  • Analytics cookies: help us understand site traffic and usage patterns

  • Marketing cookies/pixels: used to deliver relevant ads and promotions (only if you opt in)

You can manage cookies through your browser settings or our cookie banner. Disabling cookies may affect site functionality.

US Privacy Rights

If you are a US resident, you have the right to:

  • Request access, correction, or deletion of your personal data

  • Opt out of marketing communications at any time

To exercise these rights, contact us via email or our online form. We may require identity verification before processing requests. We aim to respond within 30–45 days.

We do not sell personal information.

Data Retention

We retain order, support, and marketing data only as long as necessary for business, legal, or compliance purposes. Once no longer needed, data is securely deleted.

Data Protection

We use SSL encryption, secure servers, and trusted payment gateways to safeguard your information.

Security Disclaimer

While we take strong measures to protect your data, no method of transmission or storage is 100% secure. If a data breach occurs, we will notify affected customers as required by law.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

Contact & Updates

For privacy inquiries, contact us at: privacy@viboralabs.com  

This policy may be updated from time to time, and changes will be posted on our website.